Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- You're always responsive whenever we call... when Travelers raised our rates by
“You’re always responsive whenever we call… when Travelers raised our rates by a ridiculous amount, you found us comparable coverage at much more reasonable rates… and it’s always nice to deal with people who recognize you and know who you are-the entire office staff is always friendly and very professional”
- Great timely response a++++ customer service
- Attention to detail, responsiveness and market knowledge.
- Helping to reduce this stress is appreciated.
“I would say every time we have needed information or assistance you have provided it to us immediately. This is very important because as you well know an insurance need usually unfortunately involves a degree of stress. Helping to reduce this stress is appreciated. ”
- The staff is always professional, polite and informative.
“Although I have only been a client for a year, from the outset I found the Nicolysen Agency very helpful with establishing what areas and levels of coverage were appropriate for me. Ultimately I was able to increase coverage for both home and auto with only very minimal increase in cost.
Recently my car was slightly damaged in a hit and run incident. The discussions with the staff were very supportive and their suggestions made it easy for me to make decisions regarding the claim. I cannot remember any other auto insurance company taking the time to explain all the pros and cons of filing a claim. It was valuable advice.
The staff is always professional, polite and informative.”
- I have been extremely happy with the service and very impressed...
“Nicolaysen Agency has been taking care of all my insurance needs for over 20 years. I have always had excellent personalized service and very timely results. In every situation that I encountered an insurance issue, the staff at Nicolaysen has worked to achieve a resolution in a way that gave me peace of mind. The staff kept up with all parties involved and I was always informed of the status of a claim. Nicolaysen also reached out to me to let
me know about any renewals coming up and researched my options. I have been extremely happy with the service and very impressed with their personal attention.”
“Randy, help me out here! How many years have we been together? Go check your books for me. I think since maybe 1980? Doesn’t really matter. When I find the person(s) I like,, as in Nicolaysen Agency, starting with Randy, then Dawn, Mariam and everybody else. I don’t switch; and I have moved miles away. Doesn’t matter. For me #1 is integrity. I want to work with people I can trust. #2 is personal service and this group does it in spades. They watch over me because they know I can get ‘busy’. What else do you want in an insurance agency? They will likely provide it as well. And they offer occasional product suggestions for you to meander through in case your life needs have changed. The thought never enters my mind that I would look for another agency.
“Our experience with Randy Coon at Nicolaysen has been terrific. He is unfailingly prompt in his responses, handles all of our insurance needs in a professional and courteous manner and from time to time offers us valuable suggestions for other matters that he thinks we should consider. And to top it all off, Randy is a pleasure to deal with. We couldn’t be happier.